We send an e-mail to confirm when all items are despatched. If you havenít received this yet, please visit the page of the item ordered and you will be able to see the despatch times for an individual item. If you have received your despatch e-mail then you need to allow enough time for receipt of your parcel depending on the method of despatch. If you were given a tracking reference in your e-mail you will be able to track your parcel status in the link.
We will need to raise a full investigation with the relevant service used for transit of your parcel. In some circumstance this can take up to 15 working days before we can confirm that a parcel has been lost.
Many items available for purchase in the boutique are made to order and as such each individual made to order despatch time is listed in each product. As we also sell on behalf of concession departments this means if your purchase is made from more than one boutique concession then each item will be despatched separately. You will receive a despatch e-mail for each individual item purchased.
We donít take orders over the telephone. The fastest most secure way to place an order is online. On the way to checkout there is an order notes box for you to add any queries you may have about date deadlines etc; We pick these notes when your order comes through to us and will respond accordingly when necessary.
If you still need help please fill in the simple form below. If your query relates to an existing order please quote your order number which is prefixed with BTY and you will find in your account history if you created an account with us or on your confirmation e-mail.