Shipping & Returns

SHIPPING - We aim to offer a fast delivery service. See below for P&P prices.

Items for UK delivery will be sent by a mix of Royal Mail Standard Post and 'Royal Mail Signed For' services. A signature will be required upon delivery for the 'Signed For' methods.
All items for delivery outside of the UK will be sent by either Airmail or 'Royal Mail International Signed For' service. A signature will be required upon delivery for the 'Signed For' methods.
For deliveries to the UK and Europe please allow 3-5 working days from despatch.

UK	FREE	Order total before postage is > £100.00.
UK	£3.95	Order total before postage is < £100.00.
Europe	£7.99	For the first item.
Europe		Add £1.00 per additional item

PLEASE NOTE: Boutique To You do not despatch orders to PO Boxes. We request all of our customers to have registered addresses. Boutique To You reserves the right to decline any orders that do not meet their credit card billing criteria.

Your Right To Cancel - You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Once despatched please follow the guidelines for Returns/Refunds.

Distance Selling Regulations- Distance Selling Regulations give protection to consumers in the UK & European Union who shop by phone, mail order, via the Internet or digital TV. The protection includes:

The right to receive clear information about goods and services before deciding to buy: We aim to offer this by giving as much information on our website product pages as possible
Confirmation of this information in writing: We offer this in your order confirmation e-mail or written confirmation upon request.
A cooling off period of seven working days in which the consumer can withdraw from the contract; We offer 14 days but this doesn't extend to order types highlighted below in the Returns/Refunds paragraph.
Protection from credit card fraud: We are a secure online store powered and secured by WORLDPAY and PAYPAL .We accept most major credit /debit cards.We are committed to your security at all times therefore we use 128-bit SSL (Secure Socket Layer) encrypted technology, secure e-mail and firewalls to protect all data passed across our networks.You can check that your browser is in secure mode by looking for the gold padlock icon displayed at the lower right hand corner of your browser whilst you are inputting your payment information.We strive to protect all of your purchases by constantly updating our security methods and protection services.

Late/Non Arrival of Delivery - If your delivery is late or doesn't arrive in the delivery timescale please contact us on customerservices@boutiquetoyou.co.uk In the event of a non-delivery we can only allow a replacement /refund after 20 working days has passed .This is the time scale for the Royal Mail to classify a parcel as lost.

Your order can be tracked at all times once it has been despatched if you created your own personal account at point of order with www.boutiquetoyou.co.uk. We send an e-mail once all orders are 'In Transit'. Please be aware that Boutique To You cannot be held responsible for Royal Mail's failure to deliver on time /or at all once your order has been despatched.

Returns & Refunds - We always hope you will be truly ecstatic with your purchases from Boutique To You. We have a 14 Day Refund Policy from delivery that allows an exchange/refund.

We cannot accept returns for hygiene reasons on Cosmetics, Earrings and Underwear. Nor can we accept returns on Bespoke/Made To Order/Special /Personalised orders. We offer a full Refund/ Returns Service for all other items. Your refund will be authorised within 30 days.If you return an item that is not faulty or sent in error then when we issue your refund it will not include any outward shipping charges. Please do not return any items until you have contacted us first.

Your statutory rights remain intact at all times. In the unlikely event of a return please e-mail customerservices@boutiquetoyou.co.uk or telephone 01642 715346 (from UK)or +44 1642 715346 (from the rest of the world) and we will give you return address details. Once we have approved your return request you will be entirely responsible for all shipping charges. The original shipping charge you paid for at point of order is not refundable unless your item(s) is faulty or sent by us in error.

We are not responsible for any items lost/damaged back in transit to us. We suggest you use a ‘Signed For’ service. Once the item(s) is returned in it’s original condition we will issue you with a refund in the same method of payment which was used to purchase .In the event of a faulty item needing to be returned your shipping costs will also be paid.

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Press

April 2008
Bridalwave
Reviews Our Wedding Gifts Boutique

Secure Shopping

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Boutique To You Ltd Company Registration No : 06290575 - Vat Registration No : 915678982

Retailers, please click here to visit our wholesale site.

Resources

glass jewellery

The glass jewellery designed by Catarina Vassalo uses a variety of materials - from Indian glass beads, Moroccan Steel beads, Milefiore glass beads, Venetian Glass ,gemstones, crystals and many more.

All her glass beads and materials are sourced by her personally, and she makes it an absolute requirement that all materials are fair trade. This makes all of her glass jewellery completely exclusive. This means that some of her glass pendants and charm bracelets will never be repeated because of the exclusivity of the beads and charms she uses.

She doesn’t have fixed jewellery suppliers, instead she buys from all sorts of different people and places, some of which aren't professional suppliers, they are just artists with little shops, that make their glass beads by themselves!

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